Privacy Policy

LeadArrow ("we") provides a speed-to-lead alerting and routing platform for sales teams. This policy explains what data we process and why. It applies to the LeadArrow application and website.

LeadArrow is operated by Eliot Samurin as a sole proprietor. You can reach us using the contact details at the end of this policy.

Account data: company name, your name, email, phone number, and authentication credentials.

Operational data: sales reps you add (names, phone numbers, availability), leads received from your connected CRMs/Slack, call and alert records, and analytics derived from them.

Billing data: subscription status and identifiers from our payment processor. We do not store card numbers.

To deliver the service — ingesting leads, routing and alerting reps, placing calls and messages, producing analytics, and managing your subscription — and to secure and support the platform.

We share data as needed with subprocessors that power the service, including telephony/SMS (Twilio), payments (Stripe), messaging (Slack), your connected CRMs (Close, HubSpot, GoHighLevel, Salesforce), email delivery, cloud hosting, database, and error monitoring providers. Each processes data only to provide their function.

By adding a rep's phone number and enabling notifications, you confirm you have the right to contact that number by call and SMS. Recipients can opt out of SMS at any time by replying STOP, or get help by replying HELP; we honor opt-outs and suppress further messages. Message frequency varies, and message and data rates may apply.

We do not sell or share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes. Phone numbers are used solely to deliver the alerting and routing service you configure, and are shared only with the service providers (such as our telephony provider) needed to send those messages on your behalf.

We retain data for as long as your account is active and as required for legal and operational purposes. You may request access, correction, export, or deletion of your data by contacting us; deleting your organization removes its associated data.

Questions about this policy: privacy@getleadarrow.com.